Final yr, we had been consumed by the potential of generative AI.
Flash ahead to immediately, the place AI continues to be on the tip of our tongues for each dialogue, however it’s agentic AI that’s now stealing the present. Over the previous yr, we’ve noticed incumbent leaders like Salesforce and ServiceNow launch AI brokers and agentic workflow platforms, along with start-ups like Clay and Decagon rising with best-of-breed AI apps and brokers.
At G2, we aren’t solely centered on increasing our AI taxonomy to chart the place the market is heading, however we additionally provide our personal Specialised AI Agent, Monty, for Gross sales.
Given the timeliness of this development, I used to be ecstatic to host Tomasz Tunguz, Common Associate at Concept Ventures, at our G2 Attain occasion to debate the way forward for brokers—from the gamers to observe to probably the most impactful use instances driving main productiveness beneficial properties.
Listed below are a few of my key takeaways from our dialogue.
The startup benefit
Whereas early AI benefits went to giant incumbents due to their huge knowledge assets and PhD expertise swimming pools, Tomasz made a case for why startups will finally win within the AI agent house. His perception hinges on the premise that startups’ agility, propensity for threat, and speedy adaption to altering person experiences and workflows present a definite edge over bigger organizations typically laden with legacy techniques.
Gross sales growth representatives (SDRs) are a chief instance, the place conventional software program was constructed round managing a single inbox with maybe 50 outbound messages. Within the AI-enabled future, SDRs will successfully handle 50 inboxes concurrently. This workflow shift creates a gap for startups to innovate whereas incumbent platforms stay constrained by their legacy architectures, Tomasz famous.
The use instances fueling early success
Once I requested Tomasz concerning the impression of AI brokers so far, he shared the spectacular outcomes being noticed already throughout a number of domains. In buyer help, he shared deflection charges have jumped from 15-25% with previous-generation instruments to 60-70% with present AI options.
Much more, these enhancements aren’t restricted to easy queries like password resets, as AI brokers are efficiently dealing with complicated technical help instances. In a single instance, Tomasz famous insurance coverage corporations repurposed 70-90% of their knowledge processing groups after implementing AI options that may precisely parse complicated paperwork like W2s and utility payments.
He additionally highlighted advertising and gross sales use instances with personalised messages and correct forecasting, noting the excessive potential in these areas. He shared: “I feel you may see account-based advertising delivered at infinite scale. That is extremely efficient…for the content material technology, but additionally for the account analysis, specificity in delivering the messages.”
Overcoming the belief paradox
One necessary theme of our dialog was round constructing belief in AI brokers. Tomasz drew an fascinating parallel to self-driving vehicles. Whereas human drivers trigger tens of hundreds of fatalities yearly, we maintain autonomous autos to a a lot greater normal of near-perfect security, he famous.
Whereas human accuracy in lots of duties hovers between 65-75%, AI techniques doubtless want to attain near the 85-95% accuracy mark earlier than widespread belief is established. A possibility to assist us get there entails utilizing a number of AI fashions to cross-check one another’s work, much like how corporations use a number of human reviewers for crucial duties.
What’s subsequent for AI brokers (and people who embrace them successfully)
Whereas we have seen vital progress in AI’s capabilities, Tomasz believes we’re coming into a brand new part the place the main focus will shift from uncooked mannequin efficiency to modern mixtures of specialised fashions working collectively.
As inference prices proceed to drop and new chip architectures emerge (together with in our telephones and laptops), we’ll see more and more subtle AI agent workflows that may deal with complicated duties with greater reliability than ever earlier than.
For enterprise software program leaders, the message is evident: the following few years will deliver new alternatives to reimagine workflows and create worth by way of AI brokers. The winners will likely be those that can most successfully harness these applied sciences whereas constructing the belief mandatory for widespread adoption.
In case you missed my dialog with Tomasz, you possibly can catch it on-demand, together with all Attain classes.